Website information
Privacy Policy
How Kleana Space collects, uses, stores and protects the information you share with us.
Last Updated: September 9, 2026
1. Introduction
Welcome to Kleana Space ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our commercial cleaning services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business address, and other contact details you provide when you request a quote, contact us, or schedule cleaning services.
- Business Information: Details about your business premises, cleaning requirements, and service preferences.
- Website Usage Data: Information about how you use our website, including IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Communication Data: Records of correspondence if you contact us by phone, email, or through our website.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning services
- Process and fulfill your service requests
- Communicate with you about appointments, services, and promotions
- Respond to your inquiries and provide customer support
- Analyze website usage to enhance user experience
- Comply with legal obligations
- Protect against fraudulent or unauthorized transactions
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third parties who assist us in operating our website and providing our services.
- Legal Requirements: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
Our contact form is embedded from leaper.leap2growth.com. Information submitted through this form is processed by the form provider to deliver your enquiry to us. The provider manages the embedded form's validation, spam protection and cookie controls. Our website's separate submission limits and hidden security checks do not apply to this embedded form.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request the transfer of your personal information
To exercise these rights, please contact us using the details provided at the end of this policy.
7. Cookies and Similar Technologies
Our website uses a limited number of cookies. Essential cookies support website functions and remember the preference selected through our cookie banner. Optional cookies will only be used after consent. These may include:
- Essential Cookies: Necessary for the website to function properly and remember your cookie preferences.
- Analytics Cookies: If enabled with your consent, these help us understand how visitors interact with our website by collecting and reporting usage information. We use Google Tag Manager and Ahrefs Analytics for this purpose.
- Marketing Cookies: If enabled with your consent, these may help us measure advertising and understand visits resulting from marketing campaigns. We use Meta Pixel for this purpose.
- Website Messaging: If enabled with your consent, LeadConnector provides the website chat facility and may set cookies needed to operate that service.
You can accept or decline optional cookies through the banner shown on your first visit. The site records that choice in an essential preference cookie for up to one year. You may also remove cookies through your browser settings to make a new choice.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kleana Space
Ord House, Cradlehall Business Park
Inverness IV2 5GH
Phone: 01463 212200
Email: info@kleanaspace.com